Frequently asked questions

We recommend booking at least 5-7 days before your moving date for domestic relocations, and 2-3 days for local shifts, though we do accommodate urgent moves where possible.

For domestic (interstate) relocations, you receive milestone SMS updates and can request live status from our support team at any time.

We cannot transport hazardous materials, perishables, live plants/animals, or illegal items. Our team will advise on any restricted items during the survey.

Yes, we operate 7 days a week, including weekends and most public holidays, subject to crew availability in your city.

Yes. Every booking includes transit insurance covering loss or damage during packing, loading, transport and unloading, with a clear claims process.

Report any damage within 48 hours of delivery with photos through our support number or email. Our claims team processes eligible claims within 7-10 working days.

Yes, our crews carry corrugated boxes, bubble wrap, stretch film and wooden crates for fragile or high-value items as part of the packing service.

Cost depends on distance, volume of goods, packing material required and any additional services like storage. We provide a fixed, itemised quote after a free survey — no hidden charges added later.